FAQ'S

1. How do I retrieve a completed design?
2. How do I request a change to a completed design?
   
   

To retrieve a completed design - scroll down and click the desired file. Scroll down again to the list of art files - normally there will be three;

1. The completed embroidery file (end with .dst, .exp, .oui, etc.).
2. The run sheet ending in .pdf.
3. The file containing the original art you sent us.

Simply right click on the embroidery file icon and choose "Save Target As". On your Save As window, choose where you want to save the file and select "all files" for "save as type".

To retrieve the run sheet, just click "open" and "print".

To request a change to a completed design - scroll down to the desired file. Click and scroll down to the center of the screen. There is a box for any additional instruction we will need to correct or update your file. SImply click "request edit" and the edit goes straight back to our digitizer. It is that easy.

At the top of your home page are large Icons. These are fairly self-explantory, but we encourage you to move through the website.